How to End Digital Exclusion in Uganda.
The Issue
Digital exclusion remains a significant barrier in Uganda, where over 70% of the population lacks reliable internet access or are digitally incapable or unable to afford the needed devices, particularly in rural areas. This divide exacerbates inequalities in education, employment, financial access and economic participation. Ending it requires a multifaceted approach involving Government, private sector, and community efforts to ensure equitable access to technology. Whereas Government strategies include more inclusive and affordable internet access, this has yet to be fully realized. Two key suggestions:
- Expand infrastructure
One key initiative is expansion of the necessary infrastructure. The Uganda Government, under the National Broadband Policy, can accelerate fiber optic rollout and subsidize mobile data costs. Partnerships with telecom giants like MTN and Airtel could deploy low-cost community Wi-Fi hotspots in underserved regions like Karamoja and West Nile. Additionally, distributing affordable devices, such as refurbished smartphones or tablets, via programs like the Universal Service Fund, could bridge the hardware gap.
- Improve basic digital literacy
Education and skills training are equally vital. Implementing nationwide digital literacy campaigns, integrated into school curricula and adult education centers, can empower citizens. For instance, mobile apps teaching basic computing and online safety could reach millions. Community centers in all districts could host free workshops, targeting women and youth who are often most excluded. Government already has fair implementation structures in place for this: Village Health Teams that visit parishes, the Parish Development Model structures, District Commercial Officers, subcounty Community Development Officers, schools and colleges in every district.
Potential benefits
Promoting digital inclusion is a game-changer for boosting literacy and economic development. In a world where AI is the big thing that will enable everything else, starting with digital literacy is a logical first step in eventually getting a majority of the population to be AI-savvy. AI-powered tools, like adaptive learning platforms (e.g. Multi-lingo-style apps localized in Luganda, Runyakitara, Ateso, Luo or Swahili), can personalize education, helping illiterate adults gain reading skills quickly. Initiatives such as xAI’s educational bots could be integrated into Uganda’s AI Strategy to train farmers in predictive analytics for agriculture, enhancing productivity and income. By integrating AI into vocational training, Uganda can create jobs in tech sectors, fostering innovation hubs in cities like Entebbe. This not only raises literacy rates but also drives GDP growth through a skilled workforce.
In conclusion, ending digital exclusion is development and demands investment and collaboration. With targeted initiatives, Uganda can transform into a digitally inclusive society, unlocking economic potential for all.
Dr. Keren Obara.
Projects Officer, Marketing and Innovations.